Transforming F&B Training With Virtual Store Tours

Revolutionizing Retail Coaching With Immersive Studying

Confronted with the problem of coaching 1000’s of staff worldwide on the nuances of US retailer layouts and product placements, a worldwide meals and beverage (F&B) chief got down to obtain greater than operational effectivity—it aimed to rework studying at scale. With in-person visits now not viable, the necessity for scalable, sensible, and high-impact digital coaching turned pressing. This case examine explores how the group partnered with EI to launch an immersive Digital Retailer Tour program that redefined worker engagement, efficiency, and data switch throughout places.

Shopper Overview: A International Meals And Beverage Trade Powerhouse

Our shopper is a Fortune 500 meals and beverage large with a portfolio of worldwide acknowledged manufacturers in snacks, drinks, and wellness-focused merchandise. With operations spanning 200+ nations and a workforce exceeding tons of of 1000’s, the corporate has a powerful footprint in each mature and rising markets. Its give attention to innovation, sustainability, and operational excellence drives its continued world success.

Enterprise Requirement: Scalable Retail Coaching Throughout Geographies

To make sure constant coaching throughout city and distant areas, the shopper wanted a digital studying resolution that might successfully simulate the in-store expertise. Conventional, in-person coaching—typically involving worldwide journey—was pricey and unsustainable. The enterprise sought a future-ready, immersive coaching resolution that may improve data of retailer layouts, drive discipline effectiveness, and enhance go-to-market alignment.

Resolution Technique: Digital Retailer Excursions Utilizing Immersive Studying Expertise

To bridge coaching gaps, the group collaborated with EI to design a VR-enabled immersive studying program titled “Digital Retailer Excursions.” This scalable coaching resolution makes use of 360-degree visuals, guided navigation, and interactive content material to simulate real-life retailer visits.

Key Resolution Options And Studying Design

1. 360-degree retailer exploration: Excessive-resolution 360° photographs had been stitched to create a seamless, interactive atmosphere that mimics the bodily retailer expertise. Staff can nearly stroll via retailer aisles, observing layouts and product placements in actual time.

2. Introductory video: The journey begins with a video overview, setting the tone and expectations for the immersive expertise.

3. AI-generated avatar: An clever avatar guides staff, enhancing personalization and sustaining engagement all through the coaching.

4. Person-friendly navigation help: An intuitive assist display affords tips about exploring the digital atmosphere, making it simple for first-time customers to navigate.

5. Retailer structure and Golden Path: Learners are launched to the shop’s structure via an in depth visible map. The Golden Path, representing 70% of actual shopper site visitors, leads them via key zones with strategic product placements.

6. Interactive navigation arrows: Golden arrows information the learner via the predefined coaching path, adopted by free exploration with purple arrows.

7. Layered studying content material: The tour integrates video explainers and clickable textual content hotspots with further insights, guaranteeing content material is contextually embedded and straightforward to retain.

Implementation Timeline: Agile CRAFT Framework In Motion

The mission adopted EI’s agile CRAFT mannequin (Seek the advice of, Refine, Mixture, Kind, Check), enabling environment friendly collaboration and speedy execution. The complete resolution was delivered in simply 4.5 months.

Outcomes And Measurable Enterprise Impression

The Digital Retailer Excursions program aligned exactly with the shopper’s expectations and enterprise targets. It empowered distant and discipline staff with the instruments wanted to achieve extremely aggressive market situations.

Tangible Advantages

• Enhanced product placement understanding and retailer familiarity.
• Stronger discipline staff readiness and cross-market consistency.
• Improved emotional connection and organizational alignment.

Efficiency Metrics

• 90% of learners rated the expertise 4.47 out of 5.
• 30% improve in coaching participation because of digital accessibility.
• 25% enchancment in structure comprehension amongst staff.
• 15% development in gross sales efficiency following program completion.

Conclusion: ROI And ROE By Immersive Studying

Immersive studying methods like Digital Retailer Excursions transcend conventional coaching; they drive tangible enterprise outcomes whereas providing a fascinating, high-retention studying expertise. By combining immersive expertise with significant content material and intuitive design, this system delivered measurable enhancements in efficiency, studying Return On Funding (ROI), and learner Return On Effectiveness (ROE).

At EI, we’re proud to be acknowledged as a Prime Immersive Studying Content material Supplier by eLearning Trade. Our options are constructed to empower trendy enterprises with scalable, participating, and high-impact coaching.

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Notice: All photographs offered by EI.