Working along with Fast Circle and Microsoft, Village Roadshow has been capable of convert its ailing communications infrastructure into state-of-the-art, finally benefiting its workers and the tens of millions of those that go to its cinema’s and theme parks throughout the nation.
For a lot of, Australian leisure and media firm Village Roadshow is a family title. The corporate owns cinemas, exhibitions, and theme parks (together with Sea World and Warner Bros Film World), and in addition has a spread of media manufacturing and distribution ventures.
The necessity for change
With an extremely various and dynamic vary of manufacturers, Village Roadshow recognised there have been inefficiencies and redundancies in its inside communications infrastructure community, which hampered communication throughout the organisation.
Ben Parker, IT Operations Supervisor at Village Roadshow, defined: “Our 15-year-old communications infrastructure was proving unfit for the enterprise. Not solely was it requiring cumbersome every day restarts, however our handsets operated on six totally different techniques. This advanced, legacy surroundings was pricey to keep up, and it wasn’t conducive to offering a dependable service.”
In response, Village Roadshow’s IT division got down to undertake a brand new system able to selling clever and sturdy communications. The corporate picked Microsoft as its most well-liked IT resolution, and Fast Circle as its implementation associate.
Fast Circle helped change its legacy platforms, together with handsets situated in any respect 32 of Village Roadshow’s cinema websites, introducing Microsoft Groups telephone system to your complete enterprise. Deploying the Microsoft-powered unified communications platform earned the leisure organisation a centralised voice, video, and messaging platform.
In situations the place current platforms couldn’t get replaced, Fast Circle’s strategy ensured tight integration, an instance being telephones supporting visitors in Sea World Resort’s greater than 400 residences.
Parker: “The trendy telephony capabilities grant our subject, customer support, operations and administrative workers a single telephone system, and the flexibility to make, obtain, and switch calls from anyplace.”
“Beforehand, our most important reception telephone was so stricken by points that round half of exterior callers attempting to attach with us have been profitable. Switch points inside head workplace have been additionally a typical difficulty being reported. We’ve managed to resolve these key points and extra with Fast Circle, leading to a greater expertise for our prospects and workers alike.”
Fast Circle’s strategy to the deployment additionally supplied change administration assist for Village Roadshow workers. This was not solely instrumental in finishing the telephony venture, but in addition put Village Roadshow Group ready to get throughout finest practices and scale back the training curve.
Commenting on the venture, George Stavrakakis, Managing Director for Australia at Fast Circle, mentioned: “Village Roadshow has actually exemplified the ability of prioritising communications to finetune its well-oiled capabilities. From a discount in prices related to IT administration, to improved consumer expertise for employees and prospects alike, the transformation of its telephony infrastructure is supporting its better efforts to prioritise productiveness and security at each touchpoint.”
Established in 2008, Fast Circle is an award-winning Microsoft associate with over 450 workers globally, greater than 120 of whom are based mostly in Australia and New Zealand.
