Nextiva Pricing Plans And Costs In 2025

Key Takeaways

• Nextiva has been within the enterprise for nearly 20 years and has helped giants like IKEA and DHL.
• The world-class VoIP providers make them a really perfect alternative for manufacturers seeking to improve their cellphone service.
• With 99.999% uptime, you are all the time prepared to assist your clients.
• Manufacturers of all sizes, from SMBs to giant enterprises, can use Nextiva’s pricing plans. The beginning plan is out there for simply $25, whereas the higher-tier choices can go as much as $199.

This is What’s Inside This Information…

About Nextiva

Nextiva’s an enormous identify among the many Buyer Expertise Administration (CXM) platforms, and for good purpose. Based in 2006 throughout the dot-com increase, this Scottsdale, Arizona-based firm supplies VoIP providers to over 1 million customers. Notable purchasers embody well-known manufacturers akin to IKEA, DHL, and the YMCA.

Irrespective of in case you’re a startup dealing with texts or a contact heart juggling hundreds of calls, Nextiva’s acquired your again. They boast 99.999% uptime, so dropped calls are uncommon. Plus, their 24/7 US-based help is a lifesaver once you’re caught.

From SMBs to giant enterprises, Nextiva caters to all with its versatile pricing plans, together with fundamental digital instruments, top-notch analytics, AI, and extra. If you need dependable communication with out the trouble, Nextiva’s value a glance.

Nextiva Plans And Pricing: A Detailed Overview

Small Enterprise: Digital

• Month-to-month: $25/month/person
• Yearly: $20/month/person
• Options: Aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.

Small Enterprise: Core

• Month-to-month: $36/month/person
• Yearly: $30/month/person
• Options: This plan consists of all of the Digital plan’s options, plus aggressive monitoring, messaging apps, social media channels, evaluate administration, digital service assist desk, and extra.

Small Enterprise: Interact

• Month-to-month: $50/month/person
• Yearly: $40/month/person
• Options: This plan consists of all of the Core plan’s options, plus customer-to-team SMS messaging, toll-free quantity and minutes, superior reporting, MS Groups integration, net chat by way of Stay and bot, and extra.

Small Enterprise: Energy Suite

• Month-to-month: $75/month/person
• Yearly: $60/month/person
• Options: This plan consists of all of the Interact plan’s options, plus inbound gross sales and repair name heart, precedence and skills-based routing, unified group interface, supervisor dashboard, ACD callback, and extra.

Enterprise: Important

• Month-to-month: $129/month/agent
• Options: Highly effective inbound/outbound channels, full workflow engine for journey orchestration, best-in-class workflow automation and APIs, transcription and summarization, and customizable clever and skills-based routing.

Enterprise: Skilled

• Month-to-month: $159/month/agent
• Options: This plan consists of all of the Important plan’s options, plus full buyer journey context and historical past, omnichannel help, superior AI bots to information journeys, real-time supervisor help, safe cost agent help, and extra.

Enterprise: Premium

• Month-to-month: $199/month/agent
• Options: This plan consists of all of the Skilled plan’s options, plus full workforce administration (WFM), optimized workflows for interplay deflection, CX analytics for all enterprise features, and extra.

Nextiva Pricing Comparability For Small Enterprise

Even in case you’re a newly began startup seeking to uplift the client expertise, there are a number of plans appropriate for various wants and budgets. Let’s evaluate the Nextiva pricing plans.

Small Enterprise Digital Plan: $25/person/month ($20/person/month yearly)

Greatest For

Startups or eCommerce outlets with a restricted funds specializing in digital channels, not telephones.

Nextiva Digital Plan Options:

This entry-level plan is all about digital communication.

CX Channels

• Use social media instruments like WhatsApp, Instagram, Fb, and so forth., for help and promoting.
• Route emails to a single group inbox. Assign and prioritize duties with automated ticketing.
• Maximize social media to develop your corporation. You may get two accounts on this plan.

Repute Administration

• Monitor evaluations on Google Critiques, Yelp, and TripAdvisor.
• Set alerts on vital feedback to deal with them immediately.
• Hold observe of your opponents’ exercise on social media.

Unified Digital Inbox

• One dashboard for simple monitoring to make knowledgeable choices.
• Get day-to-day operation stories for higher progress.
• Route all conversations to a single inbox, together with electronic mail, webchat, messengers, SMS, social media, and evaluate websites.

Buyer Assist

• Entry buyer help day and evening via cellphone, webchat, and electronic mail.
• Skilled implementations by the Service Supply group (requires further charge).

Safety

• Primary encryption and safe knowledge storage.
• Geo redundancy, SOC2 compliance, and ISO/IEC 27001 are used to make sure that buyer knowledge is protected.

Integrations

• Handle your social media presence on two totally different platforms.
• Route your Apple App Retailer and Google Play Retailer evaluations and reply to them from a single inbox.
• Monitor and reply to your eCommerce evaluations (Google Retailer, Amazon) from a single inbox.

Small Enterprise Core Plan: $36/person/month ($30/person/month yearly)

Greatest For

Small name facilities or groups needing voice and digital channels.

The Nextiva Core Plan consists of all Digital options plus:

CX Channels

• Limitless voice calling throughout the U.S. or Canada.
• Ship 100 SMS textual content messages via your corporation cellphone quantity utilizing the desktop or NextivaONE cell app.
• Social and evaluate administration for 3 totally different platforms.

Buyer Expertise

• Buyer video conferences and screensharing for simple communication.
• Group electronic mail mailbox for 3 accounts.

AI And Workflow Automation

• Route all of the calls professionally with Sensible Name Routing that makes use of IVR expertise.
• AI voicemail transcriptions so you’ll be able to observe your voicemails higher throughout the Nextiva app in your desktop or cell.

Consumer Entry

• Route your electronic mail, webchat, messengers, SMS, and social media and evaluate web site conversations to 1 single inbox.
• Use the Nextiva app in your desktop to name, textual content, group chat, video meet, and handle contacts.
• Join together with your contacts via name, textual content, and chat by way of the Nextiva cell app.

Safety

• Primary encryption and safe knowledge storage.
• Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure that buyer knowledge is protected.

Productiveness

• Limitless enterprise calls, audio conferencing, and video conferences.
• Chat together with your group in actual time with group chat rooms.
• Constructed-in contact administration to maintain observe of your contacts and handle them.

Integrations

• Combine with Microsoft 365 and Google accounts to entry your calendar and contacts throughout the Nextiva app.
• Single Signal-On integration and Lively Listing sync.
• Three accounts for social media, eCommerce evaluations, app retailer evaluations, and on-line evaluations.

Small Enterprise Interact Plan: $50/person/month ($40/person/month yearly)

Greatest For

Rising gross sales or help groups dealing with increased buyer volumes.

The Nextiva Interact Plan consists of all Core options plus:

CX Channels

• Inbound/outbound voice with stay chat and chatbot help.
• 250 SMS per person per 30 days.
• Digital fax utilizing the Nextiva vFAX Portal with an electronic mail tackle of your alternative.

Buyer Expertise

• A common, non-local, toll-free quantity with 2000 minutes.
• Buyer-to-team SMS messaging is used to handle gross sales/providers requests simply.
• Ten accounts for the group electronic mail inbox.

AI And Workflow Automation

• Route all of the calls professionally with Sensible Name Routing that makes use of IVR expertise.
• AI voicemail transcriptions so you’ll be able to observe your voicemails higher throughout the Nextiva app in your desktop or cell.

Safety

• Primary encryption and safe knowledge storage.
• Geo redundancy, SOC2 compliance, and ISO/IEC 27001 to make sure the client knowledge is protected.

Productiveness

• Document your voice calls or video conferences.

Analytics

• Voice analytics with historic and real-time knowledge to investigate name traits and make higher choices.
• 10 reporting templates and shareable stories.
• Complete dashboards for reporting.

Integrations

• Microsoft Groups integration for a premium voice calling expertise.
• Ten accounts for social media, eCommerce evaluations, app retailer evaluations, and on-line evaluations.

Small Enterprise Energy Suite Plan: $65/person/month ($20/person/month yearly)

Greatest For

Superior groups want enterprise voice and social media instruments with out enterprise prices.

The Nextiva Energy Suite consists of all Interact options plus:

CX Channels

• Limitless SMS per person per 30 days.
• 30 accounts for social and evaluate administration.

AI And Workflow Automation

• Route calls to the suitable brokers based mostly on demographics, language, affinity, laborious expertise, and different elements.
• An inbound gross sales and repair name heart to handle high-volume inbound calls and routing.

Analytics

• Limitless voice analytics and reporting.

Integrations

• Limitless accounts for social media, eCommerce evaluations, app retailer evaluations, and on-line evaluations.

High Nextiva Small Enterprise Options

Although the device is loaded with many useful options, a number of the greatest ones are talked about beneath.

Voice Calling

Nextiva’s VoIP calls are exceptionally clear. Limitless calling throughout the U.S. and Canada retains prices low. Auto attendants and name routines add an expert contact, and with 99.999% uptime, dropped calls are a factor of the previous.

Social Media Administration

Deal with Fb, WhatsApp, and different social media conversations from one inbox. You too can reply to DMs and feedback with out app-hopping. It is a time-saver for busy groups and retains clients completely happy throughout platforms.

Repute Administration

Monitor Google and Yelp evaluations in a single spot. Reply to suggestions quick and ship evaluate requests by way of SMS. That is a simple approach to enhance your on-line presence.

Workforce Collaboration And Productiveness Instruments

Workforce chat, video calls, and file sharing hold everybody looped in. You too can combine with Microsoft Groups to chop electronic mail muddle. It is a chance to work smarter, wherever your crew is.

Nextiva’s Execs And Cons

The plethora of useful options positively brings some nice advantages. However since nothing’s excellent, Nextiva has some cons as effectively. This is a fast have a look at them.

Execs

24/7 Assist

Organising and configuring Nextiva could require some technical know-how. Getting caught anyplace within the course of can disrupt your operations and damage productiveness. Nonetheless, the platform’s 24/7 help saves the day right here. Join with them anytime, and specialists will present an answer to your drawback.

Consumer-Pleasant Interface

CXM instruments are complete and sometimes require a steep studying curve. Nextiva’s user-friendly interface solves this subject, although. The device is straightforward to make use of, so that you needn’t spend hours coaching your reps on learn how to get essentially the most out of it.

Excessive Name High quality And Reliability

Calls are clear, with no static. Plus, Nextiva’s 99.999% uptime means you are all the time related. We guarantee you that your clients will discover the distinction.

Multichannel Administration

Handle calls, texts, and social media in a single spot—no app-switching. It retains your group sharp and your clients completely happy.

Cons

Further Options Have Further Prices

Need AI or analytics? It’s important to pay further. Add-ons can pile up, which is not ideally suited for tight budgets.

Restricted Scalability

The device is nice for small groups, however large corporations could outgrow it. Nextiva could not meet large enterprise wants.

Cellular App Points

The app seems to have glitches, akin to gradual notifications and a clunky design. This is likely to be a significant issue for distant groups.

Excessive Quantity Of Spam Calls

Spam calls can sneak via. You should utilize blocking instruments, however these want further work and are a trouble.

Nextiva Pricing Comparability For Enterprises

The platform affords many options for large-scale enterprises. This is a Nextiva value comparability and options.

Enterprise Important Plan (From $129/agent/month)

Greatest For

Giant contact facilities that want stable communication instruments on a funds.

Nextiva Enterprise Important Plan Options:

CX Channels

• Single channel (voice or digital) for buyer communication.

Buyer Journey Administration

• IVR help, enhanced routing, and voice bot-to-agent hand-off for a simple buyer journey.
• Drag-and-drop interface to avoid wasting time on advanced duties.

Advertising and marketing Instruments

• Quarterback, progressive, predictive dialing.
• Record and marketing campaign administration and course of automation.
• AI for taking name notes.

Analytics And Reporting

• Voice and digital buyer surveys.
• Actual-time dashboards and reporting.

Enterprise Skilled Plan (From $159/agent/month)

Greatest For

Companies that need omnichannel help and tighter management.

Contains all Important options plus:

CX Channels

• Omnichannel communication with voice, SMS, chat, electronic mail, social, messaging, and webform help.

Efficiency Monitoring And QM

• Actual-time supervisor help to observe each voice and digital interactions.
• Single-screen recording and superior bots.

Buyer Journey Administration

• Full buyer journey historical past to scale back time-to-resolution.

Safety

• Safe cost agent help (PCI-DSS) with a built-in AI bot.
• Geographic catastrophe restoration.

Enterprise Premium Plan (From $199/agent/month)

Greatest For

Enterprises that want superior analytics and workforce effectivity.

Contains all Skilled options plus:

WFM

Superior CX Analytics

• Wealthy analytics dashboards providing in-depth evaluation of brokers, campaigns, and queues.
• Integration with BI instruments for superior analytics.

High Nextiva Enterprise Options

Nextiva’s enterprise instruments are constructed to deal with large operations. Let’s have a look at what makes them shine.

Nextiva AI

Nextiva AI is your clever assistant that transcribes calls, understands buyer feelings, and identifies high-priority leads. It could actually automate name routing and follow-ups that will help you save time. For these juggling a number of obligations and seeking to improve effectivity, Nextiva AI is a beneficial device.

Outbound Auto-Dialing

Auto-dialers deal with outbound calling effectively. With predictive mode, they will dial a number of numbers without delay and solely connect with stay solutions, so your group can give attention to actual conversations. Plus, the progressive and preview choices give brokers an opportunity to prepare for these private contact calls. It is really a game-changer for gross sales groups.

Conversational Analytics

Conversational analytics digs into each chat, name, and textual content. AI spots traits, sentiment, and agent efficiency. Actual-time dashboards aid you tweak scripts or enhance satisfaction.

Nextiva WEM

Nextiva’s Workforce Engagement Administration retains groups environment friendly. It schedules brokers, screens calls in actual time, and gamifies efficiency via leaderboards. Its high quality scoring and surveys assure glorious service, too. It is important for giant groups.

Nextiva Enterprise Execs And Cons

Together with the pricing plan’s benefits come some disadvantages. Let’s have a look at them.

Execs

Dealing with Primary Duties

The built-in AI does the fundamental job effectively, and it might deal with duties like name evaluation, predictive analytics, and extra.

Easy Interface

The drag-and-drop interface makes advanced duties simpler and saves time.

Central Hub

It supplies one central level for all buyer communication. This eliminates silos and improves personalization.

Importing And Exporting Information

REST APIs make getting knowledge out and in of the platform simple.

Cons

Worth

This Nextiva pricing plan may be steeper for low-budget firms regardless of being versatile.

Analytics Limitations

Superior CX Analytics are restricted to the flagship plan.

Prolonged Implementation Course of

Appropriate implementation could take some time for giant groups.

Add-On Prices

AI transcriptions value outdoors the plan based mostly on utilization, which may finally improve Nextiva’s value.

Nextiva Small Enterprise Vs. Enterprise: Which One Ought to You Select?

Selecting between Nextiva’s small enterprise and enterprise plans depends upon your group’s measurement and desires. Beginning at $20/month, small enterprise plans are excellent for startups or groups underneath 50. They provide voice, SMS, and social media instruments with simple setup. Now, in case you want superior AI or analytics, then Enterprise plans, from $129/month, are excellent for giant contact facilities. They embody auto-dialers, workforce administration, and deep CX insights. In brief, small companies get affordability and ease; enterprises get energy and scale. Decide a pricing plan aimed for small companies if you need fast outcomes, and a plan for enterprises in case you deal with high-volume, advanced operations. Earlier than deciding, verify your progress targets.

Ceaselessly Requested Questions

Let’s tackle some widespread questions round Nextiva to know the device higher.